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Shipping and Returns

DOMESTIC SHIPPING

Regular Australia Post and Fastway Couriers are the 2 systems we use

We should have your order sent out 1-3 business days after your payment has cleared. 

We offer a flat rate of $9.99 shipping to any Australian address for all orders placed via the website, email or telephone.

Standard Shipping – Expected delivery after processing time (1-9 Business days depending where you live)

VIC: 3-5 business Days

NSW/ACT: 3-4 business Days

QLD: 1-3 business Days

NT/WA: up to 11 business Days

TAS: 6-9 business Days

SA: 3-5 business Days

Express Post

Express Post options are available so please contact us to arrange this service.

Packing Standards

Having been buying and selling toys for over 25 years now, we know all about mint condition collectables and the nature of collecting. We pack all toys and items according the amount of protection that item needs.

You may certainly check our feedback rating on our ebay store to see our fantastic comments left by our long term customers.

INTERNATIONAL SHIPPING

Pack & Track International

Please contact us via email of you require something to be sent International and we will be happy to arrange this for you. You can always check Australia Post’s International Postal Guide for country specific information and regulations). 

30 DAY RETURN/EXCHANGE POLICY

VIP Toys take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. 

However, sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. If this is the case with your item please contact us via telephone on (07) 5450 7000 between 10am – 5:00pm Tues – Friday

Customers who have purchased from us should note that all returns/exchange enquiries must be received by within 30 days of you receiving your goods at your nominated delivery address.

Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.

Defective items 

VIP Toys will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer.

It is very important that if you have got a defective or damaged item, you must contact us within 30 days of receiving that item.

Change of Mind

We not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to in exactly the same condition it was received by the customer.

You must contact us to discuss any exchange within 30 days of receiving your item. VIP Toys reserves the right to refuse any return of a product due to change of mind.

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